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VALIDITY

Effective September 24, 2021.

SIZE GUIDE

We recommend you go to a physical store to know your measurement.

If you have a measuring tape at home, you just have to measure your finger as it appears in the image and compare with the following table. You can also measure the inside of any ring you have.

SHIPPING

  1. Shipping times

Your order will be arriving between 1 and 3 business days after its shipment.

  1. When will my order be shipped?

Orders are shipped from Monday to Friday, between 2 and 5 business days after the date of purchase.

  1. Shipping methods

Shipments are made with DHL or FEDEX. For special cases, some other parcel will be used.

We have free shipping in Mexico from $1,100.00 MXN.

All international shipments cost $1000.00 MXN.

  1. Status of my order

You will receive your shipping guide as soon as we have shipped your order. With that shipping guide you can check the status of your order in real time.

PAYMENT METHODS

  1. Payment methods

We accept payment by credit card, debit card and PayPal.

  1. Interest-free months

We have the payment option of interest-free months on purchases over $3,000.00 MXN only with PayPal.

  1. Invoices

We do not issue invoices.

Refunds

No refunds.

SIZE CHANGES

  • Changes are made only during the first 7 calendar days after the purchase presenting the item to be changed in perfect condition.
  • We only have a change of size.
  1. For changes in physical store:
    1. Changes in physical store do not generate cost.
    2. It is essential to present proof of purchase or order number.

 

  1. For online changes:
    1. The costs of both shipments (return of the product to be exchanged and new shipment) are to be paid by the customer.

ADDITIONAL QUESTIONS

For additional questions, please get in touch with us: artilugio.jewelry@gmail.com .